To follow up with a respondent or sending a thank you note afterward you can send an email to your respondent from within the Web Panel. And under Email history, you can view every step right from the capturing of the response till the completion of the task assigned in a summarized manner. You can view the full feedback and the actions history under this option too. This history is very useful and helps you to communicate with the customer accordingly.
To send an email to any respondent follow these steps:
- Click on Responses tab on top window of the dashboard to access the Response Inbox.
- Click on Action button on the extreme right of the respondent's thread to whom you want to send an email.
- From the drop-down menu, select the Email Respondent option to send out the email to that specific respondent.
Note: The email will be sent from the Email ID that you have mentioned as the Outgoing Email in the Company Settings.